Remote Customer Support Specialist (Cruise Line)

United States

Job Type

Contract

About the Role

Responding to general inquiries. Describing the booking options. Explaining billing process and options. Accepting and processing request for information materials. Researching and resolving customer complaints. Billing clarification questions. Transferring calls to Client customer service when required. Additional services as mutually agreed upon by Client and Parties.

Requirements

Must have own equipment. Desktop or Laptop computer with windows 10 operating system. 20 GB of availabe space. 60 GB or more of total space Highspeed internet. Hard - wired. No WiFi. Connection must be ethernet. Minimum 10 mbps download speed / Minimum 3 mbps upload speed. Dual Monitors may be required with some positions Noise cancelling headset with microphone. Landline telephone. 4 GB of Ram minimum. 8 GB of Ram or better is preferable.

About the Company

This cruise line experience embodies the elegant side of the Mediterranean to create unique and unforgettable emotions for guest, through discovery of the world's cultures, beauties, and tastes. This cruise line translates its passion for the sea into a commitment to excellence in hospitality professionalism, dedication, and mastery of every single detail to ensure the complete happiness and satisfaction of each and every guest.