About the Role
• Inbound customer service calls from Princess Cruises Guests and
travel agents
• Possible outbound calls to client-designated internal support
departments, client’s customers and/or client’s travel agent
partners for status and clarification purposes
• Transferring of inbound calls or outbound calls to other client designated internal support departments or client account
representatives
• Upsell members additional cruise packages to enhance the
member cruise experience
Requirements
Must have own equipment.
Desktop or Laptop computer with windows 10 operating system. 20 GB of availabe space. 60 GB or more of total space
Highspeed internet. Hard - wired. No WiFi. Connection must be ethernet. Minimum 10 mbps download speed / Minimum 3 mbps upload speed
Dual Monitors may be required with some positions
Noise cancelling headset with microphone
Landline telephone
4 GB of Ram minimum. 8 GB of Ram or better is preferable
About the Company
Princess Cruises is a leading global cruise brand of Carnival Corporation - the world's largest leisure travel company. From relaxing pursuits and enriching activities to world - class entertainment and gourmet cuisine, when you step aboard, you are setting a course for a world of wonderful new discoveries.