Customer Support Specialist (Cruise Lines)

United States

Job Type

Contract

About the Role

• Inbound customer service calls from Princess Cruises Guests and
travel agents
• Possible outbound calls to client-designated internal support
departments, client’s customers and/or client’s travel agent
partners for status and clarification purposes
• Transferring of inbound calls or outbound calls to other client designated internal support departments or client account
representatives
• Upsell members additional cruise packages to enhance the
member cruise experience

Requirements

  • Must have own equipment. 

  • Desktop or Laptop computer with windows 10 operating system. 20 GB of availabe space. 60 GB or more of total space

  • Highspeed internet. Hard - wired. No WiFi. Connection must be ethernet. Minimum 10 mbps download speed / Minimum 3 mbps upload speed

  • Dual Monitors may be required with some positions

  •  Noise cancelling headset with microphone

  • Landline telephone

  • 4 GB of Ram minimum. 8 GB of Ram or better is preferable

About the Company

U.S., Canada and Mexico.