Customer Support Representative (Roadside Assistance)

United States

Job Type

Contract

About the Role

On a day-to-day basis, Service Partners can expect to participate in the following activities
using the new and exciting Agero Next Generation Platform (NGP):
• 24/7 service of inbound calls for roadside assistance and other service requests from
client’s customers and/or client account representatives for assistance with items such as:
– a vehicle that won’t start
– flat tire(s)
– keys locked inside a car
– vehicle out of gas
– vehicle in an accident
• Place outbound calls to list of client’s service providers to secure appropriate towing
assistance to resolve the customer’s needs
• Possible outbound calls to client, client’s customers and/or client account representatives
for status and clarification purposes.
• Transfer inbound calls or outbound calls to other client-designated internal support
departments or client account representatives
• Outbound coordination to client’s service providers & possible follow up calls for
clarification and/or additional calls for secondary services
• Probe to identify the need of the customer based on vehicle inoperable situation
• Identify the customer’s location using Google Maps and other client tools
• Provide policy coverage details based on the specific client program
• Secure a Service Provider to assist the customer, based on the parameters of the policy’s
program
• Provide status updates to customers calling after the initial request for assistance was
processed

Requirements

  • Must have own equipment. 

  • Desktop or Laptop computer with windows 10 operating system. 20 GB of availabe space. 60 GB or more of total space

  • Highspeed internet. Hard - wired. No WiFi. Connection must be ethernet. Minimum 10 mbps download speed / Minimum 3 mbps upload speed

  • Dual Monitors may be required with some positions

  •  Noise cancelling headset with microphone

  • Landline telephone

  • 4 GB of Ram minimum. 8 GB of Ram or better is preferable

About the Company

indoor retail space, interconnected with an