Customer Support Representative (Home Improvement)

United States

Job Type


About the Role

Contacting vendors for shipping information
Provide store-specific support
Handling existing orders - returns/ replacements
Placing new orders
Assisting customers with product questions
Inbound sales, customer service, and store support


  • Must have own equipment.

  • Desktop or Laptop computer with windows 10 operating system. 20 GB of availabe space. 60 GB or more of total space

  • Highspeed internet. Hard - wired. No WiFi. Connection must be ethernet. Minimum 10 mbps download speed / Minimum 3 mbps upload speed

  • Dual Monitors may be required with some positions

  • Noise cancelling headset with microphone

  • Landline telephone

  • 4 GB of Ram minimum. 8 GB of Ram or better is preferable

About the Company

This Home Improvement company is the world’s largest home improvement retailer with nearly 400,000 orange blooded associates and more than 2,200 stores in the
U.S., Canada and Mexico.
The typical store today averages 105,000 square feet of
indoor retail space, interconnected with an
e-commerce business that offers more than one million
products for the DIY customer, professional contractors,
and the industry’s largest installation business for the
Do-It-For-Me customer.