Customer Support Representative (Financial Services)

United States

Job Type

Contract

About the Role

• Handle inbound customer service calls from cardholders, which includes the
following types of calls:
• Account status
• Card product information
• Disputes
• Cash advances/checks
• Balance transfers
• Payments
• Rates/fees
• General account maintenance
• Lost/stolen/fraud closures
• Remain courteous with strong customer service orientation
• Research, navigate and locate answers to customer questions

Requirements

  • Must have own equipment.

  • Desktop or Laptop computer with windows 10 operating system. 20 GB of availabe space. 60 GB or more of total space

  • Highspeed internet. Hard - wired. No WiFi. Connection must be ethernet. Minimum 10 mbps download speed / Minimum 3 mbps upload speed

  • Dual Monitors may be required with some positions

  • Noise cancelling headset with microphone

  • Landline telephone

  • 4 GB of Ram minimum. 8 GB of Ram or better is preferable

  • Additional Client Program Technology Standards

  • Dual monitors required

  • USB Hardwired Headset with phone quality audio required

  • Service Partners MUST maintain the most recent version of Windows 10 or 11 (fully patched with no pending updates) on their computer Windows 8.1 is NOT supported

About the Company

This Finance company is the consumer division of financial services multinational group. The company's mission is to serve as a trusted partner to their clients by responsibly providing financial services that enable growth and economic progress. Their core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of their clients. They have 200 years of experience helping their clients meet the world's toughest challenges and embrace its greatest opportunities.