Customer Support Representative ( Medical Transport Inbound Customer Support)

United States

Job Type

Contract

About the Role

• Serve as an extension in helping connect individuals with the
transportation needed to fulfill their medical needs.
• Interact with customers and providers, answering questions related to the
appointment in question.
• Interact with a wide demographic , providing an exemplary level of customer
service.

Requirements

  • Must have own equipment.

  • Desktop or Laptop computer with windows 10 operating system. 20 GB of availabe space. 60 GB or more of total space

  • Highspeed internet. Hard - wired. No WiFi. Connection must be ethernet. Minimum 10 mbps download speed / Minimum 3 mbps upload speed

  • Dual Monitors may be required with some positions

  • Noise cancelling headset with microphone

  • Landline telephone

  • 4 GB of Ram minimum. 8 GB of Ram or better is preferable

  • Minimum 8gb of RAM strongly recommended

  • Dual Monitors strongly recommended

  • Webcam (needed during class) 

  • VoIP Headset

  • Windows 11 Supported

About the Company

This medical transportation company is the nation's leading managed healthcare organization specializing in the management of non emergent healthcare transportation benefits. The client base consists of state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations and hospitals. (does not own vehicles) The Company offers a complete outsourcing solution to their clients.